Effective Date: 15th December, 2025

Primelane (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you use the Primelane Rider App, Driver App, website, and related services.

This policy applies to all users, including Riders (Customers) and Drivers.

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly, including:

For Riders:

• Full name

• Email address

• Phone number

• Date of birth

• Profile preferences (e.g. ride comfort settings)

• Payment details (bank transfer or other payment methods)

• Government-issued ID details (where required for higher ride categories)

For Drivers:

• Full name

• Email address

• Phone number

• Date of birth

• Government-issued identification (e.g. driver’s license, NIN, passport)

• Vehicle details and documents

• Bank account details for payouts

• Selfies for identity and face verification

1.2 Automatically Collected Information

When you use our apps, we automatically collect:

• Device information (device type, OS version, app version)

• Location data (precise location during trips, pickup, and drop-off)

• Trip details (routes, timestamps, duration, distance)

• Usage data (screens visited, actions taken)

• Log data and crash reports

1.3 Location Data

• Location access is required to provide ride, navigation, safety, and pricing features.

• Location data is collected only when the app is in use or during an active trip.

• Background location is used for trip tracking, safety, and driver availability.

2. How We Use Your Information

We use your information to:

• Create and manage user accounts

• Match riders with drivers

• Calculate fares, commissions, and payouts

• Process payments and refunds

• Verify identity and prevent fraud

• Enable navigation and trip tracking

• Improve service quality and app performance

• Communicate updates, alerts, and support messages

• Meet legal and regulatory requirements

We do not use your data for unrelated advertising purposes.

3. Identity Verification

To ensure safety on the platform:

• Riders may be required to verify identity to access premium categories.

• Drivers must complete identity, face match, and vehicle verification.

• Verification data is used only for safety, compliance, and fraud prevention.

4. Data Sharing

We may share limited data with:

• Drivers and Riders (trip-related information only)

• Payment processors (to complete transactions)

• Verification partners (for ID and document verification)

• Regulatory authorities (when legally required)

• Service providers (cloud storage, analytics, SMS/email delivery)

We do not sell personal data.

5. Data Retention

• Personal data is retained only as long as necessary to provide services and meet legal obligations.

• Financial and trip records are retained for audit and compliance.

• Users may request account deletion, subject to legal retention requirements.

6. User Rights

You have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your account

• Withdraw consent (where applicable)

• Manage notification and privacy settings

Requests can be made via in-app support or support@primelanehq.com.

7. Data Security

We use industry-standard security measures, including:

• Encryption of sensitive data

• Secure servers and access controls

• Limited internal access to personal data

Despite safeguards, no system is 100% secure. We continuously improve our security practices.

8. Children’s Privacy

Primelane services are not intended for users under 18.
We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
Users will be notified of material changes via the app or email.

10. Contact Us

If you have questions or concerns about this Privacy Policy:

📧 support@primelanehq.com